Refund policy

Our products are digital content. Under Article 15 of the Turkish Distance Contracts Regulation, the right of withdrawal cannot be used for digital content whose performance has started with your approval. By completing payment you agree that delivery starts after payment.

• The product has been delivered or used
• You changed your mind after buying
• You did not read the product description or requirements
• Your system does not meet the stated requirements
• Your access was removed because of a rule violation

• We did not get back to you within 24 hours after you contacted our support team
• You were charged twice for the same order
• You did not receive your product because of an error on our side

Deliveries are made manually by our team after payment is confirmed, within 1 hour during support hours (every day 12:00 - 00:00, TRT). Your product is sent to your email and appears in the Orders section of your account.

Open a ticket on our Discord server or email contact@neonarena.cc. Share your order number, proof of payment and a short description of the problem. Approved refunds are paid back to the method you paid with. For card payments, it may take a few business days for the refund to appear in your account, depending on your bank.

Opening a chargeback or payment dispute without contacting us first results in permanent loss of access to all products.