FAQ
Frequently asked questions
Can't find your answer? Contact us on Discord, Telegram or by email.
01How do I get my product after paying?
Once your payment is confirmed, your access details and setup guide are sent to your email within 1 hour during support hours, and appear in the Orders section of your account. Orders placed outside support hours are delivered from 12:00 the next day.
02Which payment methods do you accept?
On our website you can pay by debit or credit card through Shopier, a licensed Turkish payment provider. To pay by bank transfer or crypto (USDT, LTC, TRX), open a ticket on our Discord server. All prices are in Turkish lira (TL) and the price you see is the price you pay.
03Do I need an account to buy?
No. You can also buy as a guest. We only ask you to verify your email with a one-time code so your order reaches you safely. With an account you can see all your orders in one place.
04What do Undetected, Updating and Detected mean?
Undetected means the product works and is safe to buy. Updating means the product is being adapted to a new game update; sales may pause briefly during this time. Detected means the product is not safe right now and is off sale until it is fixed.
05Is there any risk to my game account?
Any third-party software may go against a game's terms of use, and no provider can promise zero risk. We show the live status on every product so you can decide with full information, and we recommend using a secondary account.
06Which devices are supported?
Every product page lists the supported platforms (iOS, Android, Windows). If you are not sure about your device or operating system version, ask us before you buy.
07Can I get a refund?
Digital products cannot be refunded after delivery. Your refund request is reviewed if we did not get back to you within 24 hours after you contacted us, if you were charged twice for the same order, or if you did not receive your product because of an error on our side. All details are in our refund policy.
08How do I reach support?
You can open a ticket on our Discord server (discord.gg/neonarena), message @tnez_1 (Owner) or @deep4281 (Founder) on Telegram, or write to contact@neonarena.cc. Our support hours are every day 12:00 - 00:00 (TRT).